Terms and Conditions

Terms and Conditions

Thank you for using Ni8sky. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Ni8sky website at www.ni8sky.com (the "Site") and any related mobile or software applications ("Ni8sky Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

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Please read these Terms carefully. By accessing or using the Ni8sky Platform, you are agreeing to these Terms and concluding a legally binding contract with Ni8sky. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Ni8sky Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate. By using any of out current or future services you are subjected to out Terms and Conditions. 

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Ni8sky may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Ni8sky Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

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• Termination of your access to the services - We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of our Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services

• On Time or Free - should your order fail to reach you on or prior to the Promise Time, you would be eligible to claim and receive a Coupon worth order value or up-to INR 250, whichever is lower. You shall not be eligible to receive the Coupon if:

i. Delay on the Promise Time is for unforeseen reasons eg. strikes, natural disaster, Restaurant Partner’s inability to provide the Order.

ii. You change, edit, modify or cancel such Order or do any such act that has the effect of changing, editing or modifying such order including but not 

    limited to adding or changing the items ordered, receiving delivery at a location other than the one indicated at the time of placing of the order

    etc.

iii. You indulge in actions intended to delay the order including but not limited to asking the Delivery Partner to delay the Order, becoming unresponsive on

    call etc.You indulge in actions intended to delay the order including but not limited to asking the Delivery Partner to delay the Order, becoming

    unresponsive on call etc. 

iv. The order is a bulk order

• Please note that some of the food and beverages or Products may be suitable for certain ages only. You should check the dish you are ordering and read its description, if provided, prior to placing your order. Ni8sky shall not be liable in the event the food and beverages or the Product ordered by You does not meet your dietary or any other requirements and/or restrictions.

• While placing an order you shall be required to provide certain details, including without limitation, contact number and delivery address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance to Ni8sky's terms and privacy policies.

• You or any person instructed by you shall not resell food and beverages or Products purchased via the Ni8sky Platform.

• The total price for food ordered, including the Delivery Charges and other charges, will be displayed on the Ni8sky Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make full payment towards such food or Products ordered via the Ni8sky Platform either while placing order or on delivery to Deliver Partner.

• Delivery periods/Takeaway time quoted at the time of ordering are approximate only and may vary.

• Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided. 

• The estimated time of delivery depends upon the distance from our cloud kitchen. We provide delivery within 10 Km range from our location. Estimated time of delivery of orders within 5 Km will be within 40-45 minutes and within 10 Km it will be 45-60 minutes from the time of order. If the order is a bulk order, the above mentioned timing will differ and the same will be communicated to the customer directly.

• Store Pickups/Takeaway can be done after 20-30 minutes from the time of placing order and it may vary depending upon the order. If the order is a bulk order, the above mentioned timing will differ and the same will be communicated to the customer directly.

• Order cancellations are entertained in no way as we begin to prepare the order as soon as we receive one. Any order cancellations due to reasons not attributed to Ni8sky, that is, in the event you provide incorrect particulars, contact number, delivery address, etc., or that you were unresponsive, not reachable or unavailable for fulfilment of the services offered to you, shall not result to a refund. In case we are unable to deliver the order due to any reasons as unavailability of any ingredients needed for the preparation of the order, unavailability of delivery partner, natural disaster or due to any other reason, you are entitled to a full refund and the same shall be processed with 2 business days from the date of placing the order.